03 / Original opening · Fictional scene
Whose result?
The last slide showed a rise in confidence. Beneath the chart, in smaller type, was a note: responses received. Around the table, the result had become a statement about everyone who had attended the programme. Nobody had announced that change. It happened between the chart and the conversation.
Someone turned back a page. How many had attended? Which people had replied? Were the same people answering before and after? The chart could not answer. It had been built to display a result, not to carry the history of how that result was made.
Before taking a vote, the chair asked which claim the survey actually supported. A change in confidence was one question; whether to extend the programme was another.
The chair wrote three headings on the reverse of the agenda. Under “Known”, she put the result among respondents. Under “Open”, she put the people who had not replied and the absence of a comparison. Under “Next”, she wrote a question rather than a recommendation: what would we need to observe before extending the programme?
That record did not remove the disagreement in the room. It made the disagreement easier to locate. One colleague was concerned about cost; another wanted stronger evidence of benefit. They had been using the same word—success—for different decisions. Now they could ask what information each decision required, and whether waiting for it would change what they could reasonably do today.
This book begins at that small change in language. A useful question gives uncertainty a place in the work. It helps us decide whether to proceed, look again, or ask for something the current evidence cannot provide. Before the next meeting, there is one thing to write down: what would make us reconsider?